Returns & Exchanges

Please contact us via email at info@mooncreatures.com if you have any issues with your order, we are here to help you with any queries or concerns.

Please note, we do not provide refunds or exchanges for change of mind.

Please be aware that Moon Creatures products are fragile in nature, with glass fronted frames. Every piece is tightly secured into the frame.  Your order will be wrapped thoroughly with bubble wrap and packaged in a sturdy cardboard box to avoid breakage, however damages can occur from rough handling during shipping.

Moon Creatures are not liable or responsible for lost or damaged items.

We have no control over your parcel once it has left us.

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Dome Delivery

Domes are only available for purchase in Perth and Mandurah, Western Australia. These are hand delivered to ensure they are safely received, as they are fragile and need to be handled with the utmost care. Please check your email and junk email folder for a confirmation on delivery date and time, or please provide your phone number at checkout.

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Frame Delivery Australia Wide

Please allow up to 2 working days for the processing of your order.

Parcels are shipped via Australia Post with signature on delivery.

You will receive a shipping confirmation email with your tracking number. 

Shipping prices are added at checkout and depend on the weight and size of the order.

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Large Vintage Convex Glass Frames

Our beautiful vintage frames have convex fronted glass and are quite fragile in nature.

We can deliver these Australia wide, however postage costs are higher than standard frames.

Your parcel will ship via Australia post and includes extra coverage for loss or damage, and signature on delivery.

Perth and Mandurah customers, there is the option for hand delivery. Please check your email and junk email folder for a confirmation on delivery date and time, or please provide your phone number at checkout.

Postage/delivery prices will automatically be applied at checkout.

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International Delivery

We now ship standard frames to most countries! 

Please get in touch for a shipping quote. All parcels are shipped via Australia Post.

Delivery from Australia can take anywhere from 10 to 30 working days.

Any customs duties and taxes that may apply are the responsibility of the buyer.

Please be aware that Moon Creatures products are fragile in nature, with glass fronted frames. Every piece is tightly secured into the frame.  Your order will be packaged in a sturdy cardboard box and wrapped thoroughly with bubble wrap to avoid breakage, however damages can occur from rough handling during shipping.

Moon Creatures are not liable or responsible for lost or damaged items.

We have no control over your parcel once it has left us.

We do not use any CITES listed specimens so no permit is required to import our products. Your packing slip/invoice will state the exact species names for customs purposes.

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